FAQ's


Do you ship worldwide?
Yes I do!  Shipping cost estimates are provided at checkout.

How long will my order take?
For orders within New Zealand please allow 5-7 business days to receive your order. Outside of NZ allow 10 working days. 

What is "A Series" paper sizing?
A0  841 x 1189mm    33.1 x 46.8 in (very large)
A1  594 x 841mm      23.4 x 33.1 in (large)
A2  420 x 594mm      16.5 x 23.4 in (medium)
A3  297 x 420mm      11.7 x 16.5 in (small) 

Where are you based? Are you available to travel for a custom project?
I am based in the beautiful town of Oamaru in the South Island, New Zealand. Yes, please send me an email with your project details to hello@emmawilletts.com 

I have seen a photo of yours that I love on social media, but I can't find it on your website, is it available for print?
Feel free to email me with the image and size you're interested in and I'll do my best to accommodate your request!

Can I customise my own print size?
Of course, I'm happy to discuss custom sizing, it just depends on the image you are interested in.  This is especially helpful if you have a special frame. Email hello@emmawilletts.com for more details.

What type of photo paper do you print on?
I use a fine art archival photo cotton rag, which means your print will be still like new in a couple of hundred years! The colours and tones will remain true and no fading will occur.
The paper is rigid, has a handmade feel and is one of the highest quality photographic papers in the world. It has a slight sheen.

Do you offer framing?
No. Framing is so personal depending on your interior style and aesthetic, and I recommend using a natural raw oak frame for most prints.

How long will my order take?
Upon receiving your order, up to 10 working days within New Zealand, and up to 3 weeks for international orders.  You will receive a confirmation email once your order has been sent.

I have a retail store.  Am I able to stock your work?
Yes absolutely! For all enquiries please email hello@emmawilletts.com