FAQs


Do you ship worldwide?
Yes we do.  Shipping within New Zealand is free of charge, and shipping cost estimates are provided at checkout for the rest of the world.

How long will my order take to be shipped?
For orders within New Zealand please allow 10 business days to receive your order. Outside of NZ, please allow 15 working days. 

Which Printing company do you use?
I work with the amazing team at Endemic World in Ponsonby Auckland. They represent many artists throughout New Zealand and take incredible pride in what they do. Elliot and his team print every day for their own art gallery in Auckland, along with many artists, designers, illustrators and photographers in New Zealand and Australia.

What type of photo paper do you print your images on?
I use a fine art archival photo cotton rag, which essentially means your print will be still like new in a hundred years. The colours and tones will remain true and no fading will occur.
The paper is rigid, has a handmade feel and is one of the highest quality photographic papers in the world. 

What is Fine Art Printing?
Fine art printing is also known as archival pigment printing or giclée printing. It’s the process of inkjet printing on fine art papers to produce archival, gallery quality art prints. For longevity and colour accuracy fine art printing is where it’s at. The tram at Endemic World uses the latest Epson fine art printers and Epson Ultrachrome K3 archival inks that result in eye-popping colours, super black blacks and sharp details.

Do you use a drone for your aerial images?
No, I prefer to be up in the air in a small plane or helicopter. Typically with the doors off or window open! This way I can get to places and heights that are unreachable via drone and I can see exactly what I want to create, guiding the pilot to exactly where I want to go.

Colour Accuracy
Please be aware that your computer or device screen make not be an accurate rendition of the printed image. We use calibrated monitors and calibrated printers to produce consistent and accurate print runs. The colour on your screen is controlled by the colour profiles of that device. If you are concerned about colour variations and matching specific applications, please contact us to discuss.

What is your returns/refunds policy?
We want you to be completely satisfied with your purchase! We offer a 100% satisfaction guarantee to all of our customers. If you are not completely satisfied with your purchased print we ask you to contact us to discuss your concern. However, we are unable to offer refunds or replacements of orders if you change your mind or wish to swap a size after the image has been printed and/or shipped.
We also offer an easy seven day replacement policy for lost, damaged, faulty or incorrect orders and are replaced at no extra cost. Please email us within seven days of receiving your order. 

Do you offer framing?
Yes. Framing is so personal depending on your interior style and aesthetic, but we now offer 3 simple frames which work really well with all of my prints.  Raw oak, black, and white. The sizes are A3, A2 and A1.
All images are printed with a 5cm border to fit the paper size and create a matt border, unless you would like full bleed to fill the frame.

 

Moulding dimensions:
30mm wide x 20mm high

Finished framed dimensions:
A3 = 345mm x 470mm
A2 = 470mm x 645mm
A1 = 645mm x 890mm
A0 = 905mm x 1250mm - Available for collection only in Auckland at Endemic World.

What is "A Series" paper sizing?
A0  841 x 1189mm    33.1 x 46.8 in (very large)
A1  594 x 841mm      23.4 x 33.1 in (large)
A2  420 x 594mm      16.5 x 23.4 in (medium)
A3  297 x 420mm      11.7 x 16.5 in (small) 

Where are you based? Are you available to travel for a custom project?
I am based in the beautiful town of Oamaru in the South Island, New Zealand. Yes, please send me an email with your project details to hello@emmawilletts.com 

I have seen a photo of yours that I love on social media, but I can't find it on your website, is it available for print?
Feel free to email me with the image and size you're interested in and I'll do my best to accommodate your request!

Can I customise my own print size?
Of course, I'm happy to discuss custom sizing, it just depends on the image you are interested in.  This is especially helpful if you have a special frame. Email hello@emmawilletts.com for more details.

I have a retail store in New Zealand.....Can we stock your work?
Yes absolutely! Many of my images can be seen at cafes/restaurants and design stores around the country. For all enquiries please email hello@emmawilletts.com